FAQ

 

Frequently Asked Questions (FAQ)

Product Information

What brands do you distribute?

We are the authorized distributor for Brothoterm and other premium industrial measurement brands, specializing in:

• Pressure Gauges
• Temperature Gauges
• Industrial Manometers
• Thermometers
• Process Transmitters

Are your products genuine?

Yes, we are the official distributor of Brothoterm in Indonesia, providing genuine products with manufacturer warranty.

Technical Support

How do I choose the right pressure gauge?

Consider these factors:

• Pressure range
• Process temperature
• Media compatibility
• Environmental conditions
• Accuracy requirements

How often should I calibrate my instruments?

Recommended calibration intervals:

• Pressure gauges: 6-12 months
• Temperature gauges: 12 months
• Transmitters: 12 months
• Critical applications may require more frequent calibration

Orders & Delivery

What is your delivery timeframe?

• Stock items: 1-3 working days
• Special orders: 2-4 weeks
• Express delivery available

Do you provide international shipping?

Yes, we ship worldwide with tracking services.

Installation & Service

Do you provide installation services?

Yes, our certified technicians can install:

• All Brothoterm instruments
• Pressure measurement devices
• Temperature monitoring systems
• Industrial transmitters

What warranty coverage do you offer?

• Standard manufacturer warranty
• Extended warranty options
• Installation warranty
• Calibration certification

Payment & Pricing

What payment methods do you accept?

• Bank transfer
• Letter of Credit
• Corporate purchase orders

Do you provide quotations?

Yes, contact our sales team for detailed quotations including:

• Product specifications
• Quantity pricing
• Installation costs
• Calibration services

Emergency Support

What is your emergency response time?

• Business hours: Within 2 hours
• After hours: Within 4 hours
• 24/7 technical hotline available

How do I report technical issues?

Contact us through:

• Technical support hotline
• Emergency service number
• Email support
• Online ticket system

Company Information

Where are you located?

PT Wyntama Teknik Mandiri

Ruko KLAUSEN Blok B 1-2, Jl. Peta Selatan, Kalideres

Kec. Kalideres, Kota Jakarta Barat, DKI Jakarta, 11840

Mobile/WhatsApp +62 812 6922 2370

What are your business hours?

Monday - Friday: 8:00 AM - 5:00 PM Saturday: By appointment 24/7 Emergency support available

How can I become a dealer?

Contact our business development team for dealer requirements and applications.